ShyftOff supports NGO client with top-notch US-based agents that are available to scale effectively
Background
Sustainable Westchester (SW) is a nonprofit consortium that aims to raise awareness and drive sustainability and environmentally-conscious initiatives. The nonprofit collaborates with local municipalities and its residents to create a better, more environmentally friendly tomorrow. Recently, that work included assisting the largest city within its coverage area in its transition from fossil fuel-powered electricity generation to 100% renewable, clean energy.
Customer Challenges & Needs
The experienced team of Sustainable Westchester needed a flexible partner that could help them handle the overwhelming volume of calls. Before partnering with ShyftOff, resident customers were met with long wait times and a poor customer experience. They needed a GigCX partner that provided:
- A fully-managed contact center team
- On-demand flexibility to scale to customer demand quickly
- US-based agents
- Fast deployment—agents were needed immediately
The Results
- Saved Over 30% In Operational Costs
- Increased Agent Capacity By 10x In 48 Hours
- Repaired Client And Customer Reputation