Cut operating costs by only paying for productive time
ShyftOff’s model is designed to double down on agent productivity. Our partners only pay for the time agents are servicing customers.
Contact centers save on average 35% in operating costs
Eliminate spending on costly unproductive time
In a traditional model, contact centers can exceed budget paying for the time agents aren’t working directly with customers. Our model closes that gap.
Experience the magic of 100% productivity
Gig agents are incentivized to maximize productivity. As a result, our partners expand their team with dedicated agents focused on boosting their KPIs.
Stay within budget, without compromising performance
Support your contact center with the highest quality agents and the flexibility of gig. No more understaffing or overstaffing to meet service levels.
Why should my contact center go gig?
Without Gig Power
- High-performing talent isn’t attracted to the rigid schedules of traditional contact centers
- Hiring the best agents is hard, expensive and time-consuming
- Pay for training, onboarding and non-productive time
- Traditional scheduling makes it hard to staff perfect every time
- Providing reliable support is IMPOSSIBLE
- Turnover is INSANE
With Gig Power
- High-quality U.S.-based agents LOVE the flexibility and autonomy gig work offers
- We have a pool of amazing talent and use AI to find the best agents for your business
- Only pay for productive time—and save 35% on your contact center costs
- 30-minute scheduling ensures you always meet customer demand
- Be ready for peaks, dips and seasonal surges
- Turnover is almost eliminated
Need more proof?
ShyftOff is designed to support high-growth startups, large enterprises, and BPOs.
The benefits of ShyftOff’s Platform
Frequently Asked Questions
How can I be sure gig agents are right for my business?
How reliable are gig agents?
Can your agents handle specialized industries like insurance and healthcare?
Can you handle complex call types?
How do you find your agents?
What equipment do your agents use?
What’s it like being the coolest contact center solution ever?