Our customer stories

Here's a look at how top contact centers are scaling with our model

Insurance Customer Story | ShyftOff

Insurance Company Seeks On-Demand, Scalable Staffing Solution For Storm Events

It’s impossible to predict when the next natural disaster is going to occur. As a result, insurance providers need their contact center teams at the ready to support their customers in a moment’s notice.

NGO Customer Story | ShyftOff

Sustainability NGO Needs Scalable Agent Support For 10x More Calls

The experienced team of Sustainable Westchester needed a flexible partner that could help them handle the overwhelming volume of calls. Before partnering with ShyftOff, resident customers were met with long wait times and a poor customer experience. They needed a flexible partner that provided:

Healthcare Customer Story | ShyftOff

Healthcare Tech Company Needs On-Demand Agents To Support High Growth & Seasonal Peaks

A healthcare technology company partnered with ShyftOff to improve their customer service for end users and their life-saving technology.

BPO Customer Story | ShyftOff

Leading BPO Needs Flexible Partner To Support Tax Software Customer

One of the top three BPOs in the world needed a flexible partner to satisfy their customer’s seasonal demand surge for tax season.

Telecom Customer Story | ShyftOff

Tech support team reduces cost by 30% and increases agent productivity by 60%

Our telecommunications partner was in search of a solution capable of addressing high agent attrition rates, difficulty in attracting skilled agents for complex technical support issues, and the need for additional staffing during seasonal peaks and hard-to-staff periods.