Our customer stories

Here's a look at how top contact centers are scaling with our model

Inbound Sales Customer Story | ShyftOff

Nationwide BPO Achieves 30%+ Inbound Sales Conversion

Nationwide BPO leverages ShyftOff for direct response contact center work to solve tough-to-staff intervals and achieve 30%+ inbound sales conversion.

Social Enterprise Customer Story | ShyftOff

SOCIAL ENTERPRISE

Social Enterprise Improves Customer Satisfaction by 20%

Social enterprise with complex donation intake process improves customer satisfaction by 20% and saves on operating costs by leveraging a US-based gig-powered workforce.

Insurance Customer Story | ShyftOff

Insurance Company Successfully Onboards 300 Agents to Support Hurricane Claims

Insurance company saves millions in operational costs while securing hundreds of agents to be trained and ready to support a highly volatile Florida hurricane season - Hurricane Ian edition!

Sustainable Westchester Customer Story | ShyftOff

Utilities Consortium Increases Support Capacity by 10x

A utilities consortium saves 30% in operational costs and increases agent capacity by 10x with gig-powered model

Digital Health Customer Story | ShyftOff

Digital Health Platform Achieves 2-3x Seasonal Flex

Digital health startup augments customer care team with on-demand agents to support high-growth and seasonal peaks

Tax Season Customer Story | ShyftOff

Tax Software Company Scales 100s of Agents During Tax Season

A leading tax software company leverages ShyftOff’s model to scale hundreds of quality agents during tax season, saving millions in operational costs and improving service quality

Telecom Customer Story | ShyftOff

Fiber Telecommunications Company Saves 30% in Operating Costs & Solves Tough-to-Staff Intervals

US-Based Fiber telecommunications company saves 30% in operating costs and solves tough-to-staff intervals (intraday peaks, nights, weekends) in their technical support contact center with a gig-powered workforce.