The problem
Customer expectations have never been higher, but outsourcing often fails:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for customer service teams. We manage and scale a workforce that matches your brand tone, orchestrating AI + humans for seamless CX.
Recruiting, certifying, scheduling, QA, and payments handled end-to-end
Trained and verified to reflect your brand’s voice and customer expectations.
Ramp up for promotions, product launches, or seasonal peaks without year-round overhead.
24/7 AI QA ensures consistency, tone alignment, and compliance.
Bots resolve FAQs instantly while skilled agents handle escalations in real time.
Track CX outcomes, agent quality, and costs in one place.
How It Works
Connect
your contact center stack (CCaaS, WFM, QA)
Import
your FTE forecast (call volume, SLAs, chat, email, omnichannel)
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leaders
Cost-effective CX with visibility and control
For Operations
End-to-end workforce automation replaces spreadsheets and manual scheduling
For Customers
Consistent, branded human interactions that are perfectly timed
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Watchtower view into workforce ops + spend
ID-verified expert agents certified with your materials
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Top agents take 90% of shifts for consistent service
Monitors every interaction for compliance + quality
Explore our Resources
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Automate your customer service outsourcing to cut costs and improve CX
