Work with the most experienced, passionate and reliable US agents
Get a team of high-quality U.S. agents who are passionate about delivering amazing customer experiences.
Trusted and loved by enterprises, startups, and BPOs.
How our gig-powered contact center outsourcing works
Our 10,000+ agents have on average 5+ years of remote customer support experience. They’re knowledgeable, qualified and ready to help.
Unlike traditional models, we offer flexible schedules and competitive pay to retain the best talent.
Unlike traditional models, we offer flexible schedules and competitive pay to retain the best talent.
Our agents inspire human interactions that matter
AI technology matches your contact center with best agents
We use AI to find the best talent for your business, customers and contact center operations — ensuring a perfect fit.
We use AI to screen our talent database for people with the skills and experience you need.
We use AI to screen our talent database for people with the skills and experience you need.
Work with motivated agents that care about your business
Agents opt-in to the campaigns they care about. Flexible scheduling and competitive pay incentivize them to provide the best customer support.
Reliable agents, guaranteed
We train more agents than you initially need. You’ll always have a bank of agents ready to cover nights, weekends and other hard-to-staff shifts.
Be ready for peaks, dips and surges with our interval precision scheduling. We can help you prepare for seasonal fluctuations and more.
Be ready for peaks, dips and surges with our interval precision scheduling. We can help you prepare for seasonal fluctuations and more.
Why should my contact center go gig?
Without Gig Power
- High-performing talent isn’t attracted to the rigid schedules of traditional contact centers
- Hiring the best agents is hard, expensive and time-consuming
- Pay for training, onboarding and non-productive time
- Traditional scheduling makes it hard to staff perfect every time
- Providing reliable support is IMPOSSIBLE
- Turnover is INSANE
With Gig Power
- High-quality U.S.-based agents LOVE the flexibility and autonomy gig work offers
- We have a pool of amazing talent and use AI to find the best agents for your business
- Only pay for productive time—and save 35% on your contact center costs
- 30-minute scheduling ensures you always meet customer demand
- Be ready for peaks, dips and seasonal surges
- Turnover is almost eliminated
Need more proof?
ShyftOff is designed to support high-growth startups, large enterprises, and BPOs.
The benefits of ShyftOff’s Platform
Frequently Asked Questions
How can I be sure gig agents are right for my business?
How reliable are gig agents?
Can your agents handle specialized industries like insurance and healthcare?
Can you handle complex call types?
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