US-based technical support for less

Our agents are highly qualified to meet the demands of an omnichannel contact center. Phones, chat, email, or video? We’ve got you covered.

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Expert agents capable of supporting complex cases

We can handle more than just troubleshooting

We intentionally source qualified agents who have experience in working on complex work. They can help augment your technical team with expertise comparative to in-house experts.

Better talent at an even better price

With our model, contact centers only pay for productive time. That means you can leverage the most qualified talent to do exactly what you need them to do, serve your customers.

Expert agents ready to support technical support teams

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Technical support is a crucial service that helps users resolve issues related to software, hardware, or other technological products and systems. This support can range from basic troubleshooting to more complex interventions, and it is essential for maintaining customer satisfaction and loyalty.  

The effectiveness of these teams is critical to the operational continuity and reputation of technology-dependent businesses.

See how the best contact centers are scaling their operations

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Outsourced technical support designed with cost in mind

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ShyftOff's gig-powered model offers a unique advantage to technical support operations by integrating flexibility and expertise into the traditional support framework. This model utilizes a network of skilled technical support professionals who can be engaged on an as-needed basis.  

For companies, this means access to a diverse pool of expertise without the overhead costs associated with full-time staff. By employing seasoned professionals who work in a gig capacity, businesses can leverage specialized skills for specific issues without the long-term commitment of a traditional employment model.   

This approach not only reduces labor costs but also increases the quality of service, as agents are typically more motivated and can bring a higher level of technical proficiency to their interactions with customers.  

Our gig-powered model provides an opportunity for technical support teams to offer around-the-clock service. Since the workforce can operate across different time zones and schedules, businesses can offer 24/7 support without the need for multiple shifts or overtime costs.

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“Expand the capabilities of your technical support team with qualified US-based agents that can work around the clock.”