Workforce optimization designed for busy contact centers

We enable businesses to improve their customer experience with the best US-based talent.

Better agents providing even better service

A fully managed workforce that’s ready to scale

Our model covers recruiting, hiring, training, and performance management to provide our agents with high performing outsourced talent based in the US.

Access top-notch agents to meet customer demand

We help businesses realize detailed forecasting plans. Our models is designed to provide businesses agents right when they need it.

A modern solution for workforce optimization

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Workforce management in modern businesses encompasses a broad range of activities designed to maintain a productive and efficient workforce. These activities include scheduling, forecasting demand, managing employee performance, and ensuring compliance with labor laws and regulations.   

The complexity of workforce management increases with the size and scope of the organization, as well as the variability in workload and the need for diverse skill sets. Traditional models often struggle with these challenges, leading to either staffing shortages or surpluses, both of which can be costly and detrimental to business operations.

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Why ShyftOff makes sense for workforce optimization

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Our model offers a strategic solution to these challenges by leveraging the flexibility and scalability of gig-power. By utilizing a flexible pool of workers who can be engaged on an as-needed basis, businesses can respond more agilely to changes in demand.   

This flexibility is particularly advantageous for industries that experience seasonal peaks, sudden spikes in demand, or require specialized skills for short-term projects. With ShyftOff, businesses can scale their workforce up or down without the long lead times and high costs associated with recruiting and training new full-time employees.  

One of the key advantages of the gig model is its impact on labor cost management. Fixed labor costs are a significant challenge in traditional workforce management, where businesses must often maintain a certain level of staffing to handle peak demands, leading to inefficiency and wasted resources during off-peak periods.   

Our model allows companies to convert fixed labor costs into variable costs that directly align with their actual needs. This not only helps in optimizing budget allocation but also in improving overall financial performance.

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“We help businesses overcome the complexity of scheduling and workforce optimization by providing access to the best agent talent.”