Traditional Workforce Ops is Broken
Fluctuating call volumes force you to choose between expensive idle time or angry customers stuck on hold.
Overstaffed? You’re Burning Budget
Idle agents drain payroll and erode margins.
Understaffed? Customers Walk Away
Hold times skyrocket, CSAT plummets, churn rises.
Temp Agencies Can’t Close the Gap
Generic temps lack the skill, engagement, and compliance modern CX demands.
Perfectly Staff Your Contact Center, Automatically
A single platform that synchronizes your evolving AI agents and internal team with an automated, scalable human workforce that saves time and money.
Say goodbye to shrinkage
Cover any channel at any time with the best global agents
Built-in surge capacity
Ramp up coverage in real-time for surges and seasonality
Automated workforce ops
Define ideal agents and upload forecasts, the platform does the rest
Cut costs by 25-55%
Only pay for productive hours and save on management overhead
Run Your Contact Center with a Few Clicks
Lighten your workload, improve customer experience, save costs, and automate your agent operations.
Discovery & Data Audit
We review your volumes, service levels, and seasonal spikes to map a perfect‑fit staffing model.
Workforce Forecast & Optimization
Proprietary algorithms create 30-minute interval schedules that match labor to your customer demand.
Rapid Certification
Training is ported to our LMS; agents certify 2× faster and hit the floor ready.
Agent Priority Boarding™ Launch
Top‑ranked agents earn the most hours, safeguarding quality from day one.
24/7 QA + Continuous Improvement
Agentic AI monitors 100% of interactions and automatically executes on insights to improve workforce strategy.
Award-Winning Workforce Innovation
Our partners slash costs by 35%+, sustain 98%+ quality scores, and crush SLAs–even during seasonal peaks.
The Workforce Platform for Every Contact Center
Make contact center ops insanely easy. Automate your workforce operations and provide exceptional service.
Call Center Support
Handle inbound and outbound calls for billing, account help, and customer service.
Omnichannel Support
Manage communication across phone, email, and live chat for retail and tech clients.
Tech Support & Help Desk
Guide users through basic troubleshooting and log support tickets for resolution.
Live Chat Specialist
Respond to customers in real time via web chat and help them complete tasks fast.
Why ShyftOff
ShyftOff delivers the precision of technology and the reliability of people—outperforming legacy BPOs (people without tech) and WFM solutions (tech without people).
Incredibly cost-effective workforce ops
Provide your customers with exceptional service without premium BPO markups.
Scale on-demand
Flex 3-5x agents right when your customers need them most, and back down when they don’t.
Pay only for productive time
Never pay for shrinkage again. That means zero spend on idle time and attrition.
Built-in compliance
PCI-DSS, HIPAA, SOC II, HITRUST, GDPR–all baked in.
Get support from the best agents in the world
ShyftOff pairs brands with top 1099 contractor agents that value autonomy and love customer service. The platform automatically verifies, certifies, schedules and handles payments making workforce ops insanely easy for brands and agents.
Why agents work with ShyftOff
Why Brands Trust ShyftOff
ShyftOff is our secret sauce to staff up at a moment's notice according to what our customers need without high costs.
ShyftOff’s agents outperform temp‑agency hires and blew past our expectations.
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Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
