Let’s Connect at Customer Contact Expo 2025
Breakout Session
Why attend Customer Connect Expo 2025?
Customer Connect Expo is the ultimate meeting place for customer contact professionals to meet and enhance conversations, source the latest technologies innovating the sector, listen to educational content, and more.
From IT solutions to telecommunications, this event encompasses every aspect of the customer contact industry.
Customer Connect Expo the central meeting point for thousands of industry professionals from visitors, vendors, expert speakers, and more, all coming together to advance customer experience operations across the board.
Join our session to learn how to scale contact center quality with a gig-powered workforce
Tuesday, April 17 @ 11:00 AM - 11:30 AM PDT
Seminar Theater 2
Breakout Session
AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation
Discover how leading contact centers are revolutionizing their operations by combining AI technology with gig workforce models to achieve unprecedented scalability and performance.
Learn how organizations have successfully scaled their workforce 10-12x while ensuring flexibility, quality, and operational excellence during rapid expansion.
Through innovative solutions including Simulation-Based Training, Automated QA, and intelligent coaching systems, organizations can transform their quality assurance operations while optimizing costs and performance.
- How leading contact centers have scaled their workforce 10-12x while maintaining quality
- Innovative approaches to Simulation-Based Training and Automated QA
- Real-world case studies showing significant operational improvements
- Actionable strategies you can implement immediately
Meet the Speakers
Jim Iyoob
Jim is a 33-year veteran of the call center/BPO industry. His responsibilities for Etech include Strategy, Marketing, Business Development, Program Implementation, Operational Excellence and SaaS Product Development across all of Etech’s existing lines of business.
Trevor Clark
Trevor is leading the charge to transform contact centers through flexible, on-demand staffing solutions. Previously, he held senior leadership roles at a major telecommunications firm and a high-growth biotech company, successfully managing large-scale operations and strategic initiatives.
Learn how ShyftOff's flexible model works for contact centers
Schedule time to meet with us at Customer Connect Expo
Learn how to augment your team with US-based agents that provide a stellar customer experience.
Book a time to meet with our partnership experts to discuss your current contact center opportunities.