Remote customer service jobs that work around you

Earn on your schedule, serve brands and customers you love

Become a ShyftOff agent and tap into flexible customer service shifts you can accept—or skip—with total freedom. Get credentialed fast, choose the hours you want, and take home pay that often beats standard rates.

apply now
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17,000+
credentialed agents
200,000+
waitlisted
99%
reliability
4.8/5
average quality rating

Why ShyftOff

Flexible work designed for top customer service professionals that love supporting customers 

Choose your own hours

Pick 30-minute shifts and stack up to full‑time or keep it part‑time—the choice is always yours.

Work from home–no commute

Log in from home with a hard‑wired 25 Mbps+ connection and a reliable computer. ShyftOff is 100% remote across the U.S. & LATAM.

Competitive pay

Earn market‑leading hourly rates that are deposited weekly–the perfect second job or supplemental income

Stand out, earn more

We reward top-rated, reliable agents with Agent Priority Boarding™, granting them first dibs to open shifts and opportunities

How to Get Started

Here’s a look at what you can expect.

01
Step 1

Apply Online

Fill out our application and submit a video interview

02
Woman with headset smiling while working in customer support
Step 2

Fast-track certification

The best agents complete training quickly and with 100% accuracy.

03
Step 3

Pick your shifts

Select 30-minute shifts around the clock that fit your schedule.

04
Step 4

Get paid weekly

Quick and efficient deposits straight to your account.

What You’ll Do

ShyftOff agents lead with empathy and help customers resolve their issues as fast as possible.

Customer Support

Solve questions and requests via phone, chat, email, instant message, and more.

Billing & Claims

Guide customers through payments, reimbursements, returns, and chargebacks.

Tech Troubleshooting

Help users navigate software or connected devices.

Upsell & Loyalty

Recommend products and services that delight and retain customers

Outbound Support

Reach out to customers to help inform them of updates, offers, and opportunities.

Customer support agent working on laptop with headset in modern office
* Training varies by brand; requirements are clear before you accept a shift.
testimonials

Why Agents Love ShyftOff

See what keeps the best agents working on our platform

ShyftOff lets me schedule work around my kids’ school day—and still average 30+ hours.

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Maria R.
Tampa

Agent Priority Boarding™ keeps my calendar full. I haven’t worried about hours since day one.

Man with curly hair smiling in business casual outfit
Jordan T.
Bogota
Agent Requirements

Are you the next ShyftOff agent?

The best agents on the platform are dedicated and passionate professionals that truly enjoy serving customers.

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We look for

3+ years of customer‑service experience
Empathy & problem‑solving mindset
Reliability: on‑time log‑ins and clear communication
Tech readiness: modern computer, USB headset, hard‑wired internet (25 Mbps+)
Quiet workspace for professional calls
Woman with headset smiling while working in customer support
Passionate, Verified, Ready.

Frequently Asked Questions

Still curious? We’ve answered the most common business questions.

Have more questions?
Read our FAQ page. 

Ready to experience perfect staffing?

See how ShyftOff can boost your CX and cut costs in as little as 30 days.

Start my application
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Collage of diverse people representing ShyftOff’s global talent network