ShyftOff staffs 150 agents in time for Hurricane Ian
Background
A leading Florida property and casualty insurance company that insures waterfront and costal homes partnered with ShyftOff to prepare for Hurricane Ian. This company required a large team of bilingual, US-based agents that could be staffed on-demand to serve customer immediately after hurricane impact.
Partner Challenges & Needs
It’s impossible to predict when the next natural disaster is going to occur. As a result, insurance providers need their contact center teams at the ready to support their customers in a moment’s notice. Their traditional staffing model was not flexible enough to affordably dial-up scalable agent support on-demand.
- Need a flexible staffing solution that could 3x staffing of FTE agents in a moment’s notice
- Impossible to predict surge demand - needs a rapid response model
- Require Spanish bilingual, US-based agents
- Accurate staffing at a affordable, low cost
- Agents must be available for 24/7 operations
- Empathetic and supportive agents with experience providing exceptional support
The Results
- Saved MILLIONS In Operational Costs
- Removed The Guesswork From Rapid Response Staffing
- Provided 24/7 Quality Coverage