Overview
Our partner helps thousands of organizations in the U.S. and Canada increase their fundraising and acquire new contributors through turn-key vehicle and real estate donation programs.
Their call center is responsible for maintaining a seamless and effective process for donors to donate their car to a partner nonprofit or cause by simply calling a hotline.
Challenge
They needed an affordable partner that could scale US-based agents who understood their mission, were capable of executing a detailed donation process, and could provide an exceptional customer experience.
Solution
ShyftOff’s gig-powered model gave our partner a cost-effective solution to maintain a workforce of 100% US-based agents who not only were capable of complex work, but also deeply aligned with their mission of giving back and supporting nonprofits.
We’ve eliminated their challenges with staffing gaps and low performance by providing high-performing, US-based agents exactly when they’re needed.
Implementation
Within 30 days, we established the foundation for a flexible, high-performing workforce to support their current operations.
We worked closely with their operational team meet their requirements, complete key milestones on time, and deliver a quality solution that could continue to grow their business.
Results
Working with ShyftOff, the partner exceeded donation goals and began breaking records on their donation process.
Our agents delivered better service with greater accuracy, earning an 81% quality score from their donors.