AI & The Future of CX Operations: ShyftOff's Recap of CCW Orlando 2025

This short podcast highlights our biggest takeaways—especially around interesting perspectives on how AI will evolve the customer experience.

ShyftOff's Recap of CCW Orlando 2025

Contact Center AI in Action: Staffing & Workforce Management

Contact Center AI in Action: Staffing & Workforce Management

In this episode, hosts Trevor Clark and Nate Nammour discuss Artificial Intelligence (AI) and its impactful role in staffing and workforce management within the contact center industry.

How to Find the Right Outsourcing Partner

How to Find the Right Outsourcing Partner

In this episode, hosts Trevor Clark and Nate Nammour discuss a critical topic for many businesses: finding the right outsourcing partner for contact centers.

Optimizing Contact Center Training for Better Performance

Optimizing Contact Center Training for Better Performance

Nate Nammour is joined by guest Brett Farrar, Vice President of Operations at ShyftOff, to discuss the challenges with contact center training. Their discussion sheds light on the advantages of e-learning and self-paced training models, contrasting them with traditional classroom settings.

Every Brand and BPO Needs a GigCX Partner

This episode shares insights on how GigCX is reshaping the way contact centers operate and the significant benefits it brings to agents, support staff, and the overall culture of organizations.