AI & The Future of CX Operations: ShyftOff's Recap of CCW Orlando 2025

In the latest episode of the "Future of Contact Centers" podcast, hosts Trevor Clark and Nate Nammour explore the innovative approach of GigCX to revolutionizing contact center operations. This episode focuses on how the application of GigCX's model can significantly reduce costs while enhancing efficiency and agent satisfaction.

In the second episode of "The Future of Contact Centers" podcast, hosts Trevor Clark and Nate Nammour delve into the challenges and solutions surrounding seasonality in the industry. Their discussion offers a fresh perspective on traditional hiring practices and the potential of the Gig Customer Experience (Gig CX) to revolutionize how contact centers manage fluctuating demand.

In the very first episode of the Rocket Fuel Podcast, hosts Trevor Clark and Nate Nammour explore significant changes reshaping the contact center industry. This engaging discussion touches on the rise of remote work, the integration of artificial intelligence (AI) in workplace strategies, and the evolving concept of Gig Customer Experience (CX).