AI can significantly reduce call volumes and cut costs by automating low-level interactions—but what happens when your human agents are left handling only the toughest, most unpredictable customer cases?

In this webinar, we’ll explore the hidden challenges that arise from AI’s efficiency gains and how to proactively address the surge in complexity.

You’ll gain practical strategies for:

• refining workforce management
• sourcing and retaining skilled agents
• maintaining operational agility
• tackling sudden demand swings

By the end of this session, you’ll understand how to balance AI’s advantages with a smarter, more flexible staffing approach—ensuring your contact center remains both cost-effective and customer-focused.