The problem
Travel and transportation contact centers face some of the most volatile customer demand:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for hospitality and travel. An automated platform that scales and manages a high quality, human workforce around your generative AI + W2s.
We find, certify, and scale the best global agents while managing scheduling, QA, performance, and payments for you.
Scale up during outages and down when volumes normalize.
24/7 QA that monitors 100% of interactions to keep your workforce optimized and effective.
Perfectly balance AI chatbots, IVR automation, gig talent, and W2 agents in real time so you never miss SLAs.
Full visibility into performance, costs, and agent quality. Track how you're saving 35-55% in operating costs.
How It Works
Connect
your contact center stack – we support over 50+ integrations
Import
your FTE forecast and agent training
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leadership
Lower costs with full transparency into agent quality and performance
For Operations
One-click orchestration simplifies seasonal spikes
For Customers
Faster rebookings, consistent support, and reliable service from passionate, helpful agents
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Watchtower view into workforce ops + spend
ID-verified expert agents certified with your materials
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Top agents take 90% of shifts for consistent service
Monitors every interaction for compliance + quality
Explore our Resources
Competitive Differentiation
Vs. BPOs
ShyftOff isn’t a black box. You get real-time visibility, elastic staffing, and better agents at 35–55% less cost.
Vs. WFM Tools
These tools are gamechangers for workforce ops but don’t provide the people. ShyftOff automatically recruits, onboards, schedules, runs QA and payments for you.
Vs. Tech-enabled outsourcing
We aren’t an agency—we’re an automated platform that manages and supports your scalable workforce ops for you.
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
The easiest way to run contact center ops, automatically.
