The problem
Your AI chatbot is great at handling basic inquiries, but what happens when your customers want human interaction:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for live chat. We scale and manage your human coverage around AI chatbots to provide seamless, brand-consistent experiences.
Fully automate recruiting, certification, scheduling, QA, and payments.
Perfectly time human interactions to seamlessly take over complex chats.
Ramp up for launches, campaigns, or 24/7 coverage without costly full-time staffing.
AI QA analyzes 100% of chats for tone, quality, and resolution time.
Humans trained on your systems and brand tone for consistency.
Real-time reporting on response times, agent quality, and cost savings.
How It Works
Connect
your contact center stack (CCaaS, WFM, QA)
Import
your FTE forecast (call volume, SLAs, chat, etc.)
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leaders
Cost-effective and high-quality human live chat support that scales on your terms
For Operations
Faster resolutions and reduced backlog with high-performing agents
For Customers
Reliable 24/7 support for perfectly timed human interactions
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Watchtower view into workforce ops + spend
ID-verified expert agents certified with your materials
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Top agents take 90% of shifts for consistent service
Monitors every interaction for compliance + quality
Explore our Resources
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Give your customers human interaction when they want it.
