Insurance Contact Center Workforce Operations, Made Insanely Easy
From open enrollment surges to claims management, ShyftOff autonomously scales and manages a human workforce around existing generative AI + W2s—so your insurance contact center is always compliant, perfectly staffed, and cost optimized.
The problem
Insurance contact centers are facing unprecedented complexity:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for insurance contact centers. An automated platform that scales and manages a high quality, human workforce around your generative AI + W2s.
We find, certify, and scale the best global agents while managing scheduling, QA, performance, and payments for you.
HIPAA and SOC2 compliant global agents certified at scale.
Handle open enrollment spikes and seasonal surges without overstaffing or expensive overhead.
24/7 QA that monitors 100% of interactions to keep your workforce optimized and effective.
Perfectly balance AI chatbots, IVR automation, gig talent, and W2 agents in real time so you never miss SLAs.
Real-time view of performance, compliance, and costs. Track how you’re saving up to 35-55% in operating costs.
How It Works
Connect
your contact center stack – we support over 50+ integrations
Import
your FTE forecast and agent training
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leadership
Cost-effective, compliant workforce delivery with transparency
For Operations
One-click orchestration eliminates workforce ops chaos
For Members
Faster resolutions and better CX from passionate, helpful agents
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Watchtower view into workforce ops + spend
ID-verified expert agents certified with your materials
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Top agents take 90% of shifts for consistent service
Monitors every interaction for compliance + quality
Explore our Resources
Competitive Differentiation
Vs. BPOs
ShyftOff isn’t a black box. You get real-time visibility, elastic staffing, and better agents at 35–55% less cost.
Vs. WFM Tools
These tools are gamechangers for workforce ops but don’t provide the people. ShyftOff automatically recruits, onboards, schedules, runs QA and payments for you.
Vs. Tech-enabled outsourcing
We aren’t an agency—we’re an automated platform that manages and supports your scalable workforce ops for you.
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
The easiest way to run contact center ops, automatically.
