The Agentic Workforce Delivery Platform for Contact Centers

Finally, a platform that orchestrates your human contact center agents for you—scalable, transparent, and insanely easy to run.

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ShyftOff dashboard displaying reliability, average pool health, active campaigns, top agents, and workforce scheduling accuracy.

ShyftOff Problem

Contact centers are stuck between two outdated options:

Traditional BPOs deliver people, but no visibility or control.

WFM tools deliver dashboards, but no people.

Meanwhile, AI adoption is rising—but without orchestration, it creates more volatility, not less.

Leaders need a workforce delivery platform that brings it all together.

Run Your Contact Center in One Click

ShyftOff is the only agentic workforce delivery platform that automatically scales and manages a high quality, human workforce around your generative AI + W2s.

With ShyftOff, running your workforce feels like one click.

Agent Matching & Certification

ID-verified expert agents certified with your materials

ShyftOff new agent matches showing Sarah Mills and Dave Daniels with high match percentages and options to view profiles or invite to campaigns.

AI QA Layer

Monitors every interaction for compliance + quality

Global Pools

Agents in US, GEO, LATAM with zero trust endpoint security

Priority Boarding

Top agents take 90% of shifts for consistent service

Smiling customer support agent wearing a headset and orange shirt, engaging in a video call at her desk.

Command Central Dashboards

Watchtower view into workforce ops + spend

Elastic, On-Demand Staffing

Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges

ShyftOff agent performance table with agent names, geolocation, NPS scores, and quality scores.

Remote worker wearing glasses and headphones, concentrating while looking at a laptop screen during an online session.

Manage Your Contact Center in One Click

Smiling professional shaking hands during a successful business meeting

Insurance

Handle unpredictable open enrollment spikes and claims calls with a workforce that flexes on demand—keeping your insurance contact center compliant, cost-efficient, and always covered.

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Finance/Banking

Support high-stakes transactions and sensitive inquiries with a qualified workforce that scales instantly—balancing security, compliance, and customer confidence.

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Hospitality

Turn seasonal demand and last-minute booking surges into seamless service with a workforce that flexes as fast as guest expectations shift.

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Doctor and nurse discussing medical chart in hospital with patient in wheelchair

Healthcare

Give patients fast, compliant, and compassionate support year-round with staffing that flexes to meet seasonal surges and critical care moments.

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Retail

Deliver five-star service through every peak—from holiday rushes to complex returns—with a high-performing workforce that flexes without ballooning costs.

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Utilities

Respond to outage spikes and billing floods with a flexible human workforce that keeps your contact center running reliably, even in unpredictable conditions.

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Telecom

Keep customers connected during surges, outages, and technical escalations with a highly technical workforce that flexes instantly to maintain uptime and trust.

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What Makes ShyftOff Different?

Speed

Launch in days not weeks

Efficiency

Only pay for what you use

Transparency

See real-time agent performance, no black box

Ease-of-use

Workforce ops in one click

Unique

Save 35-55% vs traditional ops model

How to Make Contact Center Ops Insanely Easy

[ 1 ]

Connect

your contact center stack - we support over 50+ integrations

[ 2 ]

Import

your FTE forecast and agent training

[ 3 ]

Automate

matching and certification of top agents to your exact standards

[ 4 ]

Execute

orchestration of the right mix of AI + human agents for perfect staffing

[ 5 ]

Optimize

performance continuously with Agentic AI QA

ShyftOff workflows dashboard showing customizable workforce delivery workflow builder with illustrated rocket graphic.

Not just words, Proof

Field engineer wearing a safety vest and helmet, inspecting a cell tower with communication equipment against a cloudy sky.

A telecom provider unified ShyftOff’s workforce delivery platform with their existing systems. In just 30 days, they reduced staffing costs by 35%, eliminated manual scheduling, and achieved 3x flex for intraday spikes.

Read the case study

day turnaround time

30%

staffing costs reduced

intraday flex