The problem
Traditional call center outsourcing creates frustration and makes operations crazy difficult:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for modern call center outsourcing. An automated system that scales and manages a high-quality, human workforce around your generative AI + W2s.
Fully automate finding, certifying, and scaling the best agents while managing scheduling, QA, performance, and payments for you.
Scale instantly during call surges, product launches, or unexpected spikes without long ramp times
AI QA monitors 100% of calls to optimize agent quality and ensure compliance.
Seamlessly balance automation with certified agents for complex customer issues.
Real-time view of workforce performance, cost savings, and SLA adherence.
How It Works
Connect
your contact center stack (CCaaS, WFM, QA)
Import
your FTE forecast (call volume, SLAs)
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leadership
Workforce operations with full visibility and cost control
For Operations
One-click workforce optimization with built-in agentic AI QA
For Customers
Consistent, high-quality service that you can always depend on
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Watchtower view into workforce ops + spend
ID-verified expert agents certified with your materials
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Top agents take 90% of shifts for consistent service
Monitors every interaction for compliance + quality
Explore our Resources
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Finally, a workforce platform built for the modern contact center.
